Refund & Returns Policy

Our Promise

We want you to be completely happy with every AAN purchase. If your order arrives damaged, faulty, or is not what you ordered, we will make it right. You may also request an exchange if you would prefer a different size or colour.

Eligibility for Returns

To be eligible for a return or exchange:

• Contact us within 7 days of receiving your order.
• The item must be unused, unwashed and unaltered, with all original tags and packaging.
• Stitched items must not have been tailored, and unstitched fabric must not have been cut.
• Proof of purchase (order number) is required.

Items That Cannot Be Returned

• Items that have been worn, washed, cut, stitched or altered.
• Items purchased during clearance or final-sale events (unless faulty).
• Items returned without their original tags or packaging.

How to Request a Return or Exchange

• Step 1: Contact us by form, email or WhatsApp with your order number, the item name and the reason for return.
• Step 2: For damaged or wrong items, include clear photos of the product and packaging.
• Step 3: Our team will confirm your request and share the return address or arrange a pickup.
• Step 4: Once we receive and inspect the item, we will process your exchange or refund.

Refunds

After your return is received and approved, refunds are issued within 5–7 working days via bank transfer, JazzCash or Easypaisa (for Cash on Delivery orders), or to the original payment method for online payments.

Damaged, Faulty or Wrong Items

If you receive a damaged, defective or incorrect product, please let us know within 48 hours of delivery. We will cover the return shipping and send a replacement or issue a full refund — your choice.

Return Shipping

For change-of-mind exchanges (size or colour), the customer is responsible for return shipping costs. For faulty or incorrect items, AAN Collections covers all shipping costs.

Need Help?

Our team is happy to guide you through the process. Visit our Contact page or email aancollections2025@gmail.com.