Privacy Policy
This policy explains what information AAN Collections collects when you visit our website or place an order, how we use it and how we keep it safe.
Who We Are
AAN Collections (“we”, “us”, “our”) operates the online store at aancollections.store, selling women’s formal, semi formal, casual wear and kaftans across Pakistan. For any privacy question, contact us at aancollections2025@gmail.com.
Information We Collect
- Order details: your name, phone number, email, shipping and billing address.
- Account details: if you create an account, your login email and saved addresses.
- Messages: information you send through our contact form, email or WhatsApp.
- Technical data: IP address, browser type, device and pages visited, collected through cookies and analytics tools.
We do not store your full card details. Online payments are handled securely by our payment providers.
How We Use Your Information
- To process, confirm, ship and deliver your orders.
- To contact you about your order, delivery or return.
- To respond to your questions and provide customer support.
- To improve our website, products and shopping experience.
- To send offers and new-arrival updates — only if you have agreed to receive them. You can unsubscribe at any time.
- To prevent fraud and keep our store secure.
Sharing Your Information
We never sell your personal information. We only share it with trusted partners who help us run our business, such as:
- Courier companies, to deliver your order.
- Payment processors, to handle online payments securely.
- Website hosting, email and analytics providers.
We may also disclose information if required by law.
Cookies
Cookies are small files stored on your device that help our website remember your cart, keep you logged in and understand how visitors use the site. You can disable cookies in your browser settings, but some features — like the shopping cart — may not work properly.
Data Security & Retention
Our website uses SSL encryption, and access to customer data is limited to team members who need it to fulfil orders. We keep order records for as long as needed for accounting, legal and customer-service purposes, and then delete them securely.
Your Rights
You may ask us at any time to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Simply contact us and we will respond promptly.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
We’re Always Happy to Help
Our customer care team is just a message away — reach out any time and we’ll respond within 24 hours.