Frequently Asked Questions
Quick answers about orders, delivery, payments, returns and our products. Can’t find what you need? We are one message away.
Orders
How do I place an order?
Choose your outfit, click “Add to Cart”, then “Proceed to Checkout”. Enter your details, select Cash on Delivery and place your order. See our How to Buy guide for step-by-step help.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Please contact us as soon as possible with your order number.
Will I get an order confirmation?
Yes. You will receive an email with your order number and details right after checkout. Our team may also call or WhatsApp you to confirm.
Do I need an account to order?
No, guest checkout is available. An account simply makes it easier to track orders and save your details.
Shipping & Delivery
Is delivery really free?
Yes! Delivery is free on every order across Pakistan, with no minimum spend.
How long will my order take?
Usually 3–5 working days in major cities and 5–7 working days elsewhere. Read more on our Shipping & Delivery page.
How can I track my order?
Use the Track Your Order page with your order number and billing email, or message us for an update.
Do you ship outside Pakistan?
Currently we deliver within Pakistan only.
Payment
What payment methods do you accept?
Cash on Delivery is available on all orders. Bank transfer, JazzCash or Easypaisa may be arranged on request — see our Payment page.
Are there any extra charges?
No. The price shown at checkout is the final price — delivery is free.
Returns & Exchanges
Can I return or exchange an item?
Yes. Contact us within 7 days of delivery. Items must be unused, unwashed and unaltered with original tags. Full details are on our Refund & Returns Policy page.
What if my item is damaged or wrong?
Send us photos within 48 hours of delivery and we will arrange a free replacement or full refund.
How long do refunds take?
Approved refunds are processed within 5–7 working days.
Products & Sizing
Are the colours accurate?
We photograph our products in natural light to show true colours, but slight variations can occur due to screen settings.
Are your outfits stitched or unstitched?
It depends on the design — each product page mentions whether the outfit is stitched or unstitched. If you are unsure, just ask us.
How should I care for my outfit?
We recommend dry cleaning for formal and embellished pieces, and a gentle cold hand wash for casual wear and kaftans. Avoid direct heat on embroidery and embellishments.
Do you restock sold-out designs?
Popular designs are sometimes restocked. Add the item to your wishlist or message us and we will let you know.
We’re Always Happy to Help
Our customer care team is just a message away — reach out any time and we’ll respond within 24 hours.